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100% Pass Quiz 2025 CIS-ITSM: Certified Implementation Specialist - IT Service Management Latest Latest Test Preparation

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ServiceNow CIS-ITSM Exam Syllabus Topics:

Topic
Details

Topic 1

Functionality and features added or changed in the current release
Key Performance Indicators and Benchmarks

Topic 2

Primary application components (Script Includes, Business Rules, etc.)
State model and default process flow

Topic 3

Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability

Topic 4

Implementation solutions that work in conjunction with baseline application functionality
Integration capabilities

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q72-Q77):

NEW QUESTION # 72
Which of the following users has the permission to close an incident? (Choose two.)

A. None of the listed answers
B. Itil User
C. Itil Admin
D. Incident caller
E. Incident Manager

Answer: C,D

Explanation:
Explanation
Users with itil roles or incident manager don't have permission to close incidents. Incidents can be closed by the user who opened them or by the itil admin.

NEW QUESTION # 73
In the baseline instance, which of the following views are available for incidents? (Choose three.)

A. Agent View
B. Workspace
C. Master
D. Metrics
E. Password

Answer: B,D,E

Explanation:
There is no such a view called Master or Agent View. Note: there is a view called Default View that is meant to be viewed by agents.

NEW QUESTION # 74
In the baseline platform configuration, when a Knowledge Article is flagged by a user as being incomplete or incorrect, a notification is sent to the Knowledge Base Owner.

A. True
B. False

Answer: B

NEW QUESTION # 75
A customer has a requirement to include a Catalog Item to order Microsoft Access in several Categories so that users can find it easily. What is the best way to do this?

A. List the Categories in the Catalog Item's Description field
B. Build the item as an Order Guide
C. Add additional Categories in the Catalog Item's Categories Related List
D. Copy the Catalog Item and associate a copy with each Category

Answer: C

Explanation:
Explanation
Catalog Client Scripts run client-side to control behavior of items presented to users. Use Catalog Client Scripts to validate content, populate fields dynamically, or clear variable values based on changes to other variables.

NEW QUESTION # 76
To how many levels can categories be nested in a service catalog?

A. 0
B. None of the listed answers
C. 1
D. 2

Answer: B

Explanation:
There is no technical limit regarding the depth the categories can be nested.

NEW QUESTION # 77
......

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